Mi carrito

Cerrar

2 HOUR DUBAI & ABU DHABI DELIVERY

NEXT DAY DELIVERY UAE

WORLDWIDE 2-4 DAY DELIVERY

FAQS

When will my order be shipped?

We aim to ship your order within 24 hours (excluding Friday). 

How can I return my order?

All returns must be made within 14 days of receipt of your order. Returns will only be accepted if they are in an unworn and unused condition with original tags attached and must enclose the completed Returns Form supplied in your original package. If you need a new form, please contact us directly. 

PLEASE NOTE: ORDERS MADE USING CASH ON DELIVERY PAYMENT METHOD WILL BE REFUNDED AS STORE CREDIT

Please do not refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Please be aware that return shipping is not covered by us, so we suggest using a trackable and insured service to ensure you are fully covered by your shipping provider.

Please email contact@laucala.co.uk to initiate a return

We will email you to confirm we have processed your refund. If you do not see this email please check your junk folder.

 

Can I exchange my order?

Exchanges will be processed within 7 days of being received back. Please note exchanges are subject to availability of stock. We will contact you via email if your item is not available for an exchange. 

 

Can my order be amended?

Unfortunately we are unable to amend an order once placed but you are welcome to return your order within 14 days.

 

Please do not refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

 

My item is faulty or incorrect, what should I do?

If your order is incorrect or faulty please contact us within 24 hours of receiving the parcel via contact@laucala.co.uk with your name, order number and item details. 

 

What happens if my item does not arrive or is lost in the post during delivery?

In the unlikely event that you do not receive your order, we will process an investigation with the courier. Please note it can take up to 2 weeks for this to be investigated and you will need to wait for the outcome. If it is confirmed that the order was delivered we will not be able to offer a refund. However, if the investigation shows the order has been lost, we will of course offer you a re-order (stock dependant) or refund.

 

Are customs fees and charges included in the item price for international orders?

Customs and import duties and charges are NOT included in order price at checkout. We are not responsible for any custom & import duties upon delivery. The amount can vary depending on your countries import & tax charges and rates and we have no visibility to these costs. PLEASE NOTE: If you refuse to make payment and accept the order, any charges applied back to us will be deducted from your refund.

 

The item I want is out of stock, what can I do?

We have a 'notify me' system available and we restock items regularly. Please visit the item on the website, click the size you would like and enter your email address where it says 'notify me when back in stock' and you will receive an email as soon as your item is available.

 

 Pre-order items and deliveries 

If an order placed contains an item that is on pre order, please be advised that your whole order won’t be shipped until the pre ordered item is available. If you have ordered other items with a pre order in the same order, these will be allocated for you but wont be shipped until the pre order is ready to dispatch so they are sent in one parcel. If you require any of the items sooner, please email us directly and we will do our best to accommodate where possible.

 

Which payment methods do you accept?

We accept all major credit cards including American Express, Paypal and Cash On Delivery